Readiness check

Is your restoration crew ready to respond to a property loss?

Restoration is won or lost in the first hours, on safety, the right protocol, and the documentation the carrier needs. Most disputes trace to a missed category call, slow drying, or thin paperwork, not the cleanup itself. Answer for how your crew actually runs a loss, not the ideal. The score stays on your device; enter an email only if you want the response readiness checklist sent over.

1. Can you respond fast (emergency service, equipment staged) when a loss call comes in?Yes, 24/7 response with staged equipment and crewsWe respond, but not always fast or staffedNo real emergency response capability

2. Do you assess safety first (electrical, structural, pathogens, CO) before crews enter?Yes, a safety assessment gates every entryInformally, the crew eyeballs itNo, we just get to work

3. Do you classify the water category (clean/gray/black) and let it drive the response?Yes, category drives PPE, removal, and scopeWe note it but treat most jobs the sameNo, we do not really categorize

4. Do you dry to a measured dry standard with meters, not a fixed number of days?Yes, daily moisture readings to an unaffected dry goalWe monitor loosely, mostly by feel and scheduleNo, we set equipment and pull it on a timeline

5. For mold or Category 3, do you contain, use proper protocol, and bring in a third-party IEP?Yes, containment and independent clearance every timeSometimes, depends on the jobNo, we handle it like any cleanup

6. Is your team trained and equipped for biohazard work (universal precautions, regulated waste)?Yes, trained, PPE, and manifested waste disposalBasic awareness, not fully equippedNo, we avoid or wing those jobs

7. Do you document the loss thoroughly (photos, readings, scope, moisture logs) from the start?Yes, documented daily from first responseSome photos, inconsistent recordsNo, documentation is an afterthought

8. Do you understand the insurance claim (mitigation duty, Xactimate-style scope, the adjuster)?Yes, we scope and document for the carrier and get paidPartly, billing disputes happenNo, the claim side is a struggle