Readiness check

Is your warranty year protecting the owner or burning your reputation?

The warranty year after substantial completion is where the relationship and the reputation are made or lost. Tracked warranties, an 11-month inspection, and fast callback triage protect the owner and your name; a drifting warranty year burns both. Answer for how the warranty period is actually managed. The score stays on your device; enter an email only if you want the warranty management checklist sent over.

1. Do you track every warranty's terms, coverage, and start and expiration dates?Yes, a warranty register with datesWe have the documents in a binderWe do not really track them

2. Do you know which warranties are workmanship (yours) vs manufacturer (the product)?Yes, the split and who covers what is clearRoughlyWe blur the two

3. Do you run an 11-month inspection to catch defects before the one-year warranty expires?Yes, an 11-month walk every projectSometimes, if askedNo, defects expire uncovered

4. Is there a callback process that triages warranty defect vs owner maintenance vs abuse?Yes, callbacks are triaged and assignedWe respond ad hocCallbacks are chaos

5. Do you respond to warranty calls fast (knowing it drives reputation and repeat business)?Yes, fast response is the standardEventually, when we get to itSlow or ignored

6. Did you train the owner so they can operate the building (not just hand over manuals)?Yes, hands-on owner trainingWe dropped off the manualsNo training

7. Are deferred and seasonal commissioning tests scheduled into the warranty year?Yes, seasonal tests are scheduledWe meant toNo follow-up testing

8. Do you avoid eating non-warranty work (maintenance or abuse) as if it were a defect?Yes, we document and bill non-warranty workWe eat some to keep the peaceWe absorb whatever comes in