Field glossary

First-time fix rate (FTFR)

The share of service calls resolved completely on the first visit, with no return trip

Used across 3 Anvilfield field guides, most in HVAC.

Also defined as

Electrical: Share of jobs resolved in a single visit, no return trip

Where this shows up

HVACService truck inventory and van stock HVACService dispatch and scheduling ElectricalWork order management field guide

Back to the full field glossary