Field glossary

SLA

Service-level agreement, the response-time commitment and its remedy on a commercial contract

Used across 3 Anvilfield field guides, most in HVAC.

Also defined as

Datacenter: The service level agreement defining uptime, power, response, and the service credit owed when the provider misses
Landscaping: Service level agreement, the contracted response time and bare-pavement standard

Where this shows up